Effective Date: 02/01/2021
1. Introduction
Servkh (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, business address
- Business Information: Company name, website URL, industry, business goals
- Project Details: Requirements, preferences, budget information
- Payment Information: Billing address, payment method details (processed securely by third-party providers)
- Communication Records: Emails, messages, and call logs related to our services
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- Device Information: IP address, browser type, operating system, device type
- Usage Data: Pages visited, time spent on site, click patterns, referral sources
- Location Data: General geographic location based on IP address
- Cookies and Tracking Data: See our Cookie Policy section below
2.3 Information from Third Parties
We may receive information from:
- Social Media Platforms: If you connect through social media
- Business Partners: Referral partners or service providers
- Public Databases: Business information from public records
- Analytics Providers: Website performance and user behavior data
3. How We Use Your Information
3.1 Service Delivery
- Provide requested web design, development, SEO, and marketing services
- Communicate about projects, timelines, and deliverables
- Process payments and manage billing
- Provide customer support and technical assistance
3.2 Business Operations
- Improve our services and website functionality
- Conduct market research and analyze trends
- Develop new services and features
- Maintain security and prevent fraud
3.3 Marketing and Communications
- Send service updates and important notifications
- Share relevant industry news and tips (with consent)
- Promote our services through email marketing (opt-in only)
- Display testimonials and case studies (with permission)
3.4 Legal Compliance
- Comply with applicable laws and regulations
- Respond to legal requests and prevent illegal activities
- Protect our rights and interests
- Resolve disputes and enforce agreements
4. Information Sharing and Disclosure
4.1 We Do Not Sell Personal Information
We do not sell, rent, or lease your personal information to third parties.
4.2 Service Providers
We may share information with trusted service providers who assist us:
- Payment Processors: To handle billing and payments securely
- Hosting Providers: To maintain our website and services
- Analytics Tools: To understand website usage and improve services
- Email Services: To send communications and newsletters
- Cloud Storage: To securely store project files and data
4.3 Business Transfers
In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4.4 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Protect the rights and safety of our users
5. Data Security
5.1 Security Measures
We implement appropriate technical and organizational measures to protect your information:
- Encryption: Data transmission using SSL/TLS encryption
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Updates: Software and security patches applied promptly
- Backup Systems: Regular data backups with encryption
- Staff Training: Regular privacy and security training for all employees
5.2 Data Retention
- Project-related information retained for the duration of the project plus 7 years for business records
- Marketing communications data is retained until you opt-out
- Website analytics data retained for 26 months
- Payment information is handled according to the payment processor policies
6. Your Privacy Rights
6.1 Access and Correction
You have the right to:
- Access personal information we hold about you
- Request correction of inaccurate or incomplete information
- Update your contact preferences and communication settings
6.2 Data Portability and Deletion
You may request to:
- Receive a copy of your personal information in a portable format
- Delete your personal information (subject to legal and business requirements)
- Restrict processing of your information in certain circumstances
6.3 Marketing Communications
You can:
- Opt-out of marketing emails using the unsubscribe link
- Update your communication preferences at any time
- Request removal from all marketing communications
6.4 California Privacy Rights (CCPA)
California residents have additional rights including:
- Right to know what personal information is collected and how it’s used
- Right to delete personal information
- Right to opt-out of sale of personal information (we don’t sell information)
- Right to non-discrimination for exercising privacy rights
7. Cookies and Tracking Technologies
7.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to show relevant advertisements
- Preference Cookies: Remember your settings and preferences
7.2 Cookie Management
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
7.3 Third-Party Tracking
We use Google Analytics, Facebook Pixel, and other tracking tools. These services have their own privacy policies governing data collection.
8. International Data Transfers
If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where our servers are located and our business operates.
9. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on our website
- Update the “Last Updated” date
- Notify you of material changes via email or website notice
- Obtain consent for significant changes when required by law
11. Third-Party Services
11.1 External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
11.2 Integrated Services
We use various third-party services that may collect information:
- Google Analytics: Website analytics and reporting
- Google Ads: Advertising and remarketing
- Facebook Pixel: Social media advertising and analytics
- MailChimp/ConvertKit: Email marketing services
- Stripe/PayPal: Payment processing
- Zoom: Video conferencing for client meetings
12. Data Breach Notification
In the event of a data breach that affects your personal information, we will:
- Notify you within 72 hours when feasible
- Provide details about the breach and affected information
- Explain steps we’re taking to address the issue
- Offer guidance on protecting yourself from potential harm
13. Contact Information
13.1 Privacy Questions
For questions about this Privacy Policy or our privacy practices, contact us at:
Privacy Officer
Email: [email protected]
13.2 Exercising Your Rights
To exercise your privacy rights or request information access/deletion:
- Email us at [email protected]
- Include your full name and contact information
- Specify the nature of your request
- We will respond within 30 days
14. Jurisdiction and Governing Law
This Privacy Policy is governed by the laws of the State of California and applicable federal laws. Any disputes will be resolved in the courts of Los Angeles County, California.
This Privacy Policy was last updated on 08/01/2025. Please review it regularly as it may be updated to reflect changes in our practices or legal requirements.